Return and Refund Policy

Returns & Refund Policy

30-Day Returns
You have 30 days from receiving your order to request a return for a refund or exchange, unless otherwise stated for specific items.

Eligible Items

  • Products must be unused, undamaged, in original packaging, with all labels, tags, barcodes, and your sales invoice included.

  • Custom, personalised, made-to-order, or bespoke items are non-refundable, unless they arrive faulty or damaged.

  • All items in promotional bundles must be returned together to qualify for a refund or exchange.

Return Shipping Costs

  • You are responsible for return shipping costs.

  • Use a secure, traceable courier (e.g., Royal Mail Special Delivery) and keep proof of postage.

  • The returned product is your responsibility until we receive it. We are not responsible for items lost in transit.

Refunds & Exchanges

  • Refunds are issued to the original payment method once we receive and inspect your returned item.

  • Exchanges are processed after the returned item is received.

  • Refunds or exchanges typically take 3–5 business days after we receive the returned product.

Return Address

Signs Scott Ltd
Unit 9, Munday Works
58–66 Morley Road
Tonbridge, Kent, TN9 1RA
United Kingdom

Contact

If you have questions about returns, email sales@signs-scott.co.uk

or write to us at the address above.

Legal Rights

This policy does not affect your statutory consumer rights.