Refund policy

Last updated: 9th December 2025

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not, you can request a return within 30 days of receiving your order.

How to Start a Return

To begin a return or exchange, please email us at sales@signs-scott.co.uk

with:

  • your order number

  • the item(s) you wish to return

  • the reason for the return

We will provide guidance on the next steps.

Eligibility for Returns

To qualify for a refund or exchange, items must be:

  • unused and in the same condition as received

  • undamaged

  • in their original packaging

  • complete with all labels, tags, barcodes, and your sales invoice

Non-Returnable Items

The following cannot be returned unless they arrive faulty or damaged:

  • custom made, personalised, made-to-order, or bespoke items

Bundled or Promotional Items

Items sold as part of a bundle must be returned together to be eligible for a refund or exchange.

Return Shipping

  • Customers are responsible for the cost of return shipping (unless the item is faulty or damaged).

  • We recommend using a secure, traceable courier service (e.g., Royal Mail Special Delivery) and keeping proof of postage.

  • Returned items remain your responsibility until received by us.

Faulty or Damaged Items

If any product arrives damaged, defective, or incorrect, please contact us immediately.
We will cover return shipping costs and provide a replacement or full refund.

Refunds

Refunds are issued to the original payment method once we receive and inspect the returned item.
Processing typically takes 3–5 business days after the returned item arrives.

Exchanges

Exchanges are processed after we receive the item you are returning.
If the requested replacement is unavailable, we will issue a refund instead.

Return Address

Signs Scott Ltd
Unit 9, Munday Works
58–66 Morley Road
Tonbridge, Kent, TN9 1RA
United Kingdom

Contact Us

If you have any questions about returns or exchanges please email us:
sales@signs-scott.co.uk

or write to the address above.

Your Legal Rights

Nothing in this policy affects your statutory consumer rights under UK law.